Wound-care explanation
Practise empathy, clarity, and teach-back.
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Begin a 30-scenario learning path
Paid access opens the first nine scenarios. Complete each tier to unlock the next: scenarios 10–18, then 19–30. Your final price and any applicable tax are shown before payment.
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Three communication scenarios are available.
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30-scenario learning path
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3 free · 27 paid
Medication concern
Respond reassuringly using safe, plain language.
Practise nowDischarge planning
Structure next steps and check understanding.
Practise nowResponding to frustration
Listen, de-escalate, and maintain safe boundaries.
Paid accessSupporting informed choice
Protect autonomy and explore uncertainty without pressure.
Paid accessMedication barriers
Explore missed doses without blame or assumptions.
Paid accessInterpreter conversation
Support safe, respectful, and confidential communication.
Paid accessAfter unexpected news
Slow down, acknowledge emotion, and support the moment.
Paid accessRefusal of care
Explore a decision respectfully without coercion.
Paid accessPre-procedure anxiety
Acknowledge fear and identify the support the patient wants next.
Complete first 9Feeling unheard about pain
Validate the concern and explain a responsible escalation step.
Complete first 9Apologizing for a delay
Acknowledge impact, avoid excuses, and provide an honest update.
Complete first 9Supporting hearing needs
Adapt the conversation respectfully and confirm understanding.
Complete first 9Supporting grief
Use presence, silence, and simple supportive language.
Complete first 9Missed appointments
Explore barriers without blame and agree on a practical next step.
Complete first 9Family disagreement
Keep the patient’s preferences centered without taking sides.
Complete first 9A relative requests information
Set a clear boundary while offering a useful next step.
Complete first 9Speaking up about safety
Raise a specific concern calmly and use closed-loop language.
Complete first 9Restoring choice and control
Slow down, offer choice, and avoid pressuring disclosure.
Complete first 18Responding to confusion
Reduce distress using simple language without arguing.
Complete first 18A young person asks for privacy
Explain privacy carefully without making absolute promises.
Complete first 18What matters most
Invite values and priorities without directing decisions.
Complete first 18Concern that something went wrong
Take the concern seriously without speculation or blame.
Complete first 18Discussing substance use
Use person-first language and remove judgment from the conversation.
Complete first 18Repairing a name or pronoun mistake
Apologize briefly, correct the language, and refocus respectfully.
Complete first 18Exploring cultural preferences
Ask what matters without stereotyping or making assumptions.
Complete first 18Uncertain understanding
Check understanding without making a capacity judgment.
Complete first 18A distressed telephone caller
Use structured questions and establish a safe next step.
Complete first 18A concise clinical handover
Organize the concern, requested action, and confirmation clearly.
Complete first 18Negotiating an unsafe workload
State capacity clearly and negotiate priorities without blame.
Complete first 18