MoveLuma Support
For account, practice, or billing help, email [email protected]. We aim to reply within two business days.
Sign-in email did not arrive
- Check spam, junk, promotions, and filtered folders.
- Confirm the email address is spelled correctly and request a new link.
- Open only the newest email. Each secure link expires after 15 minutes and works once.
- If it still does not arrive, email support from the address you want to use.
Microphone or recording problems
- Allow microphone access when your browser asks.
- Check the site permissions for moveluma.com and select the correct microphone.
- Close other apps using the microphone, then refresh the page.
- Try a current version of Chrome, Safari, Edge, or Firefox in a quiet space.
If no recording is captured, MoveLuma cannot generate meaningful feedback. Do not include real patient names, records, or identifying health information in a practice response.
Feedback or access is not working
Refresh My Practice and try again. After payment, access normally activates within a few seconds. If a paid plan remains locked, send support the email used at checkout, the plan purchased, and the approximate purchase time. Do not email card numbers or security codes.
Billing and subscriptions
- Open My Practice and choose Manage billing to update a payment method, view invoices, or cancel a monthly subscription.
- A cancellation takes effect as shown in the billing portal. A 90-day pass ends after its stated access period.
- Applicable tax and the final total are shown before payment.
- For a duplicate charge, billing error, refund question, or missing access, email support.
Privacy and account requests
Email [email protected] from your account email to request access to or deletion of account information. See the Privacy Policy for details.
Learning guidance only
MoveLuma provides simulated communication practice and automated educational feedback. It does not provide medical advice, emergency assistance, or an official examination score. For an emergency, contact the appropriate local emergency service.