Terms of Use

Effective August 27, 2026

MoveLuma is operated by Media Yard LLC (“Media Yard,” “MoveLuma,” “we,” “us,” or “our”). These Terms govern the MoveLuma websites, accounts, simulations, recordings, transcripts, AI-generated feedback, example responses, and paid plans (the “Service”). By creating an account, purchasing access, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Adult self-service access

You must be at least 18 years old and legally able to enter a contract. MoveLuma currently provides individual self-service accounts only. It is not offered for institutional administration, student monitoring, employee evaluation, or organization-controlled assignments.

Educational purpose and independence

MoveLuma is an independent communication-practice tool. It is not a healthcare provider, clinical record system, emergency service, school, employer, licensing body, or examination provider. It does not provide medical, legal, employment, immigration, or examination advice. Unless expressly stated, it is not affiliated with or endorsed by any healthcare organization, school, regulator, employer, government agency, or examination provider.

Transcripts, feedback, scores, suggested responses, and completion indicators are informal educational aids. They are not diagnoses, treatment recommendations, professional instructions, credentials, continuing-education credit, competency determinations, official exam scores, or guarantees.

Accounts and license

Provide accurate information, keep sign-in links and sessions secure, use only your own account, and promptly report suspected unauthorized use. Subject to these Terms and applicable fees, Media Yard grants you a limited, revocable, non-exclusive, non-transferable license to use the Service for personal educational practice during your access period. Media Yard and its licensors retain all rights in the Service, software, design, branding, scenarios, scoring frameworks, example responses, and documentation.

Your recordings and content

You retain rights you have in material you submit. You grant Media Yard and its providers a limited license to transmit, transcribe, analyze, and otherwise process it only as needed to provide, secure, support, and comply with law for the Service. MoveLuma does not use learner recordings or transcripts to train shared or general-purpose AI models. Do not submit real patient information, protected health information, confidential third-party information, or another person’s voice without lawful permission.

AI-generated feedback

AI systems transcribe and evaluate practice responses. Outputs may be inaccurate, incomplete, inconsistent, biased, or inappropriate, including because of noise, recording quality, language, accent, dialect, disability, or limited context. Independently evaluate all output and use qualified human instruction and professional judgment. Example voices are prerecorded, AI-generated simulations and do not represent real patients.

Prohibited uses

You may not use MoveLuma for real patient care, emergencies, diagnosis, treatment, triage, prescribing, or to replace qualified supervision. You may not use scores or other output to decide clinical competence, licensing, certification, employment, admission, grading, discipline, insurance, credit, housing, immigration, healthcare access, or another consequential matter.

You also may not submit unlawful or harmful material; violate privacy, recording-consent, intellectual-property, or confidentiality rights; impersonate others; misrepresent output as official or human-authored; share access; bypass limits or security; scrape or bulk-download the Service; train another AI system on MoveLuma content; probe or reverse engineer the Service except where non-waivable law permits; introduce malware; overload infrastructure; or help another person do so.

Plans, billing, and promotions

Prices, features, access periods, taxes, and payment methods are shown at checkout. Monthly plans renew automatically until canceled. Cancel through the billing portal before renewal to avoid the next charge; access ordinarily continues through the paid billing period. Fixed-term passes expire at the stated time. Promotional codes may have eligibility, plan, redemption, account, time, and availability limits, have no cash value, may not be resold, and may be revoked for fraud or misuse.

Stripe or Link processes payments and may act as merchant of record under separate terms. Except where law requires or checkout expressly states otherwise, charges are non-refundable. Mandatory cancellation, cooling-off, and refund rights remain unaffected. Report billing or access errors to [email protected].

Changes, suspension, and termination

The Service is evolving and features or scenarios may change or be unavailable. We may restrict or terminate access to protect users or the Service, comply with law, address nonpayment, or respond to a material violation. Where reasonable, we will provide notice and an opportunity to cure. You may stop using the Service at any time.

Third-party services

The Service relies on third-party hosting, AI, email, payment, and infrastructure providers and may link to independent sites. Their terms may apply separately. Media Yard is not responsible for independent third-party services except where law requires otherwise.

Disclaimers

TO THE EXTENT PERMITTED BY LAW, THE SERVICE AND ITS OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MEDIA YARD DISCLAIMS IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR A PARTICULAR EDUCATIONAL, CLINICAL, OR PROFESSIONAL PURPOSE. This does not exclude rights or warranties that cannot lawfully be excluded.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, MEDIA YARD AND ITS PERSONNEL, LICENSORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, GOODWILL, OR OPPORTUNITIES. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where prohibited or to liability that cannot lawfully be limited.

Your responsibility for misuse

To the extent permitted by law, you will defend and indemnify Media Yard against third-party claims resulting from your unlawful use, violation of another person’s rights, prohibited submission of patient or confidential data, or material violation of these Terms. This does not apply to claims caused by Media Yard’s own unlawful conduct.

New Jersey law and disputes

These Terms are governed by the laws of New Jersey, without regard to conflict-of-law principles. A dispute must be brought in the state or federal courts serving Camden County, New Jersey, and each party consents to their jurisdiction. Mandatory consumer protections and any right to bring an eligible matter in small-claims court remain unaffected. These Terms do not require arbitration or waive participation in a class action.

General terms

If a provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them with the Service or our business, subject to applicable law. These Terms and incorporated policies are the entire agreement for individual use. Provisions concerning ownership, disclaimers, liability, disputes, and obligations that by nature should survive will survive termination.

Changes and contact

We may update these Terms and will post a new effective date. We will provide additional notice of material changes where required. Questions for Media Yard LLC can be sent to [email protected].